Frequent questions
Q: What types of payment do you accept?
A: We accept all the main credit cards: Mastercard, Visa, American Express, Discover and Paypal.
Q: What motto are the prices of your store in?
A: The prices of our stores are in US dollars (USD).
Q: Do you have shops or only an online store?
A: We do not yet have physical stores. We only sell online for the moment.
Q: Are you shipping internationally?
A: Yes, we ship in almost all countries of the world.
* International orders are subject to import taxes, rights and customs taxes, which are applied once your shipment reaches the destination country. We cannot predict what your specific costs will be. For more information on customs policies in your country, please contact your local customs office. All taxes, taxes and customs fees are borne by the recipient of the package. Your local carrier may be able to give you information on the payment method accepted for the rights, taxes and other costs charged to delivery.
Q: Do we have to sign for sending?
A: You don't need to sign for sending.
Q: Where do you send the products?
A: We have been shipping from our warehouses in the United States, the United Kingdom, Singapore or China. We work directly with reliable suppliers worldwide, which allows us to pass our savings directly on our customers and provide them with exceptional products at very competitive prices.
We sample each article and even visit factories to ensure the best quality and sustainable practices.
Q: How long does my product be shipped?
A: It takes 2 to 3 working days for shipping your product.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my article?
A: We believe firmly as our products. This is why we offer a risk guarantee without risk of 30 days (excluding return costs).
If for any reason you are not satisfied with your product, you just have to send it back to us and we will reimburse you or exchange your product (the decision belongs to you), up to 30 days, without asking questions.
Please contact us by email to (email) first and we will provide you with the appropriate return address.
⚠️ Please note that the return / exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without having previously contacted our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try to check your unwanted letters or your basket because it can also be there.
Q: What's going on if I want to cancel my order?
A: Most items are treated within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the page "Contact us".
Q: What if I still need help?
A: This is why we are there. Please send us a message by going to the page "Contact us".
A: We accept all the main credit cards: Mastercard, Visa, American Express, Discover and Paypal.
Q: What motto are the prices of your store in?
A: The prices of our stores are in US dollars (USD).
Q: Do you have shops or only an online store?
A: We do not yet have physical stores. We only sell online for the moment.
Q: Are you shipping internationally?
A: Yes, we ship in almost all countries of the world.
* International orders are subject to import taxes, rights and customs taxes, which are applied once your shipment reaches the destination country. We cannot predict what your specific costs will be. For more information on customs policies in your country, please contact your local customs office. All taxes, taxes and customs fees are borne by the recipient of the package. Your local carrier may be able to give you information on the payment method accepted for the rights, taxes and other costs charged to delivery.
Q: Do we have to sign for sending?
A: You don't need to sign for sending.
Q: Where do you send the products?
A: We have been shipping from our warehouses in the United States, the United Kingdom, Singapore or China. We work directly with reliable suppliers worldwide, which allows us to pass our savings directly on our customers and provide them with exceptional products at very competitive prices.
We sample each article and even visit factories to ensure the best quality and sustainable practices.
Q: How long does my product be shipped?
A: It takes 2 to 3 working days for shipping your product.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my article?
A: We believe firmly as our products. This is why we offer a risk guarantee without risk of 30 days (excluding return costs).
If for any reason you are not satisfied with your product, you just have to send it back to us and we will reimburse you or exchange your product (the decision belongs to you), up to 30 days, without asking questions.
Please contact us by email to (email) first and we will provide you with the appropriate return address.
⚠️ Please note that the return / exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without having previously contacted our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try to check your unwanted letters or your basket because it can also be there.
Q: What's going on if I want to cancel my order?
A: Most items are treated within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the page "Contact us".
Q: What if I still need help?
A: This is why we are there. Please send us a message by going to the page "Contact us".